Accessibility statement

Our commitment

LUVIMIXT IMPEX S.R.L. (CUI 12139860, Reg. Com. J1999007980400, EUID ROONRC.J1999007980400, București, sector 2), which runs the LUVSHOP online shop, wants the site to be usable by as many people as possible, including people with disabilities. We are committed to Romanian Law no. 232/2022 on the accessibility requirements for products and services. We use the European standard EN 301 549 and the WCAG 2.1 guidelines, level AA, as our reference.

Conformance status

The site is partially conformant with WCAG 2.1 level AA. This means most of the site meets the standard, but some parts do not fully meet it yet. They are listed below.

Known issues

On a phone, with text enlarged to 150%, the Cart page becomes wider than the screen and has to be scrolled sideways.
Some product descriptions were imported from our old online shop. Their text and formatting (for example headings, tables or images inside the description) may not fully meet the standard.
Content provided by other companies and embedded in the site may not be fully accessible, because we do not control it.

The accessibility panel

The round button with a person symbol at the bottom of the screen opens the accessibility panel. With it you can:

enlarge text to 115%, 130% or 150%;
choose the contrast: normal, high contrast, dark or grayscale;
use a readable font and increase text spacing;
highlight links and enlarge the cursor;
stop animations;
hide images (the text describing them is shown instead);
show a reading guide that follows the pointer.

Your settings are saved only in the browser you are using. The “Reset” button clears all of them.

Order by phone

If any part of the site is difficult for you to use, you can also place your order by phone at +40 742 881 177.

Report a problem

If you run into an accessibility problem on the site, email us at office@luvshop.ro or call us at +40 742 881 177. If you can, tell us which page you were on, what you were trying to do and which device or browser you were using.

We are committed to answering every report and telling you what we are doing to fix the problem.

If you are not satisfied with our answer

You can file a complaint with the competent authority under Romanian Law 232/2022.

How this statement was prepared

This statement was prepared on 13 November 2026 and is based on a self-assessment: automated testing of the main pages on desktop in every contrast mode, keyboard navigation checks, and manual checks of a selection of pages on a phone screen.