Terms and conditions

1. DEFINITIONS AND TERMS

Seller – LUVIMIXT IMPEX S.R.L., headquartered in Bucharest, Nada Florilor Street, No. 5, Bl. 5, Sc. 3, Ap. 96, Sector 2, Registered with the Trade Registry Office: No. J40/7980/1999, Unique Registration Code: RO12139860.

Buyer – A natural person/legal entity or any entity that creates an Account on the Site, places an Order on the Site, or by phone.

Client – A natural person/legal entity that has or obtains access to the content through any means of communication provided by LUVIMIXT IMPEX (telephone, electronic, etc.) or based on an existing usage agreement between LUVIMIXT IMPEX and the client, which requires the creation and use of an account.

User – Any natural person/legal entity registered on the Site who, by completing the Account creation process, has agreed to the specific terms of the site outlined in the Terms and Conditions section.

Account – A section of the site consisting of an email address and a password that allows the Buyer to submit an Order and contains information about the Client/Buyer and their history on the site (orders, proforma invoices, delivery addresses, etc.).

Site – The domain https://www.luvshop.ro/ and its subdomains.

Order – An electronic document that serves as a communication form between the Seller and the Buyer, through which the Buyer expresses their intent to purchase Goods and/or Services from the site.

Advance Payment – A percentage between 5-100% of the order value, required for special orders and imported products that are not in permanent stock.

Goods and Services – Any product or service, including documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the order.

Contract – A distance contract concluded between the Seller and the Buyer that does not require the physical presence of either party. It is considered concluded once the Seller confirms the order by verifying the product’s availability. The confirmation will be sent via email or telephone by an operator of the online store.

Content – All information on the Site that can be visited, viewed, or otherwise accessed using electronic equipment. The content of any email sent by the Seller to the Buyer via electronic means or any other available communication method, either directly or through a representative. Data related to the Seller, contact details, or legal identification details.

Newsletter – A periodic electronic means of communication (email, SMS) about the Goods and Services and/or promotions conducted by the Seller within a certain period, without any commitment from the Seller regarding the information contained therein.

Transaction – The collection or refund of an amount resulting from the sale of a Good and/or Service by LUVIMIXT IMPEX to the Buyer, using the card processing services approved by the Seller, regardless of the delivery method.

Specifications – All specifications and/or descriptions of the Goods and Services as mentioned in their description.

2. CONTRACTUAL DOCUMENTS

2.1 By placing an order on the Site, the Buyer agrees to the communication format (telephone/email) through which the Seller carries out its commercial operations.

2.2 The notification received by the Buyer after placing the Order is for informational purposes and does not constitute automatic acceptance of the Order. The acceptance of the Order and the conclusion of the distance contract is made by sending an order confirmation notification via email or telephone by a Seller’s operator.

2.3 For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the quantity of Goods and/or Services in the Order is modified, the Buyer will be notified via the email address or phone number provided when placing the Order, and the paid amount will be refunded if applicable.

2.4 The contract is considered concluded between the Seller and the Buyer when the Buyer receives, from the Seller, an order dispatch notification via email/SMS/phone.

2.5 For Orders that are to be picked up from the LUVIMIXT IMPEX headquarters, product reservations are valid for 72 hours from the order confirmation and availability confirmation by a Seller’s representative via email/SMS/phone.

2.6 The document and information provided by the Seller on the Site will form the basis of the Contract, supplemented by the warranty/conformity certificate issued by the Seller or one of its suppliers for the purchased goods.

2.7 The information presented on the site, such as prices and stock availability, is considered Offers. By placing an order, the Buyer accepts the offer, but the conclusion of the distance contract will take place as indicated in section 2.4.

2.8 The proforma invoice is either the document received by the Buyer via email after placing the order on the site or the document manually sent by an operator of the store for products not listed in the online offer. The proforma invoice is not a fiscal document and does not replace the fiscal invoice, which is either delivered with the package or sent via email after order dispatch.

2.9 The transport notes (AWBs or dispatch notices) are documents accompanying parcels delivered via courier services. They do not represent fiscal documents and do not replace the fiscal invoice.

2.10 Warranty certificates (where applicable) accompany the products upon delivery. Otherwise, the customer service department can be contacted for additional information.

2.11 Upon the express request of the client (where applicable), certificates of compliance, quality, and traceability are issued, depending on the manufacturer’s/importer’s specifications.

3. ONLINE SALES POLICY

3.1 Access to placing an Order is granted to any Client/Buyer.

For justified reasons, LUVIMIXT IMPEX reserves the right to restrict the Client’s/Buyer’s access to placing an Order and/or to certain accepted payment methods if it considers that the Client’s/Buyer’s actions on the Site may in any way harm the Seller. In such cases, the Client/Buyer may contact the LUVIMIXT IMPEX Customer Service Department to be informed of the reasons for the applied measures.

3.2 Communication with the Seller can be conducted through direct interaction or via the contact addresses provided in the Contact section of the site. The Seller has the freedom to manage the received information without the obligation to justify its actions.

3.3 In the case of unusually high traffic from an internet network, LUVIMIXT IMPEX reserves the right to request Clients/Buyers to manually enter CAPTCHA validation codes to protect the information on the Site.

3.4 LUVIMIXT IMPEX may publish on the site information about goods and/or services and/or promotions carried out either by the Seller or by any other third party with whom the Seller has partnership agreements, within a specific timeframe and subject to stock availability.

3.5 All prices for Goods and/or Services presented on the Site are expressed in lei (RON) and include VAT.

3.6 Under the conditions provided by law, the price of the Goods displayed on the Site includes all legal taxes.

3.7 In the case of online payments, the Seller is not/cannot be held responsible for any additional costs borne by the Buyer, including but not limited to: card payment fees or currency conversion fees applied by the issuing bank, if charged by the card issuer. The Buyer is solely responsible for this action.

3.8 All information used to describe the Goods and/or Services available on the site (static/dynamic images, multimedia presentations, product descriptions, specifications, etc.) does not represent a contractual obligation from the Seller, being used exclusively for presentation purposes.

3.9 After purchasing a Good or Service, the customer may be asked via email to submit a review related to the purchased product/service. The request will be sent to the email address registered by the Buyer in their Account. In this way, the Buyer can help inform other potential users/customers/buyers on the site. The Seller is not responsible for the information included in reviews.

4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party for products/services related to fulfilling the Order, informing the Buyer, without the need for their express consent. The Seller will always be responsible to the Buyer for all contractual obligations, regardless of the third party providing the service.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

5.1 The content, as defined in the preamble, including but not limited to logos, stylized representations, trademarks, static/dynamic images, text and/or multimedia content presented on the Site, are the exclusive property of LUVIMIXT IMPEX and its suppliers, with all rights obtained directly or indirectly (through licenses for use/publication) reserved.

5.2 The Customer/Buyer is not allowed to copy/distribute/publish/transfer to third parties, modify and/or alter, use, link to, expose, include any content in any other context than the original intended by LUVIMIXT IMPEX, include any content outside the site, remove markings indicating the copyright of LUVIMIXT IMPEX over the Content, as well as participate in the transfer/sale/distribution of materials created by reproducing, modifying, displaying Content, except with the express written consent of LUVIMIXT IMPEX.

5.3 Any content to which the Customer/Buyer has and/or obtains access by any means is subject to the terms of this Document, in case the Content is not accompanied by a specific and valid usage agreement concluded between LUVIMIXT IMPEX and the Customer/Buyer, and without any express or implied warranty by LUVIMIXT IMPEX regarding this Content.

5.4 The Customer/Buyer may copy, transfer and/or use the Content only for personal or non-commercial purposes, provided these do not conflict with the provisions of the Terms and Conditions.

5.5 In the case where LUVIMIXT IMPEX grants the Customer/Buyer the right to use certain Content as described in a separate usage agreement, the right extends only to that specific Content, only for the period during which the content exists on the site or the period defined in the agreement, under the defined conditions.

5.6 No Content transmitted to the Customer or Buyer, by any communication method (electronic, telephone, etc.), or obtained by the Customer/Buyer by accessing, visiting, and/or viewing, constitutes a contractual obligation from LUVIMIXT IMPEX and/or the employee/representative of LUVIMIXT IMPEX who facilitated the transfer of Content, if such Content exists.

5.7 Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying usage agreement is prohibited, if such an agreement exists.

6. ORDER

6.1 Any product uploaded to the online store can be ordered by clicking on the shopping cart icon on the product's details page. By clicking the shopping cart icon on the right, the product in question will be added to the virtual shopping cart. Products in the shopping cart can be viewed at any time by clicking the cart icon located at the top right of the webpage.

6.2 Here, you can delete any unwanted products or define the quantity of products if you want to purchase more units. After making the necessary adjustments and adding all the products to the cart, fill in your details and click the "Complete Order" button.

6.3 After placing an order in the virtual store, you will receive an automatic email at the address provided by you, which is not considered an offer, but only confirms the successful registration of the order and forwarding to the Seller. Based on this, our colleagues will contact you during business hours through the contact options you have provided.

6.4 The Buyer acknowledges that after placing the order on the portal and after confirmation by phone from a Seller employee, a verbal sales contract, i.e., a delivery agreement, is concluded for the ordered product. If the product is currently out of stock, we will inform you by phone about the expected delivery date. Please confirm your acceptance of this date by replying via email, and if the proposed date is not convenient for you, please let us know, and you will have the option to cancel the ordered product.

6.5 Orders by phone can be placed by calling one of the numbers displayed on the site.

6.4. Order via email

In the "Order Form" section, you can submit your order using the "contact form" or directly to the email address office@luvshop.ro. Specify the product codes and names you want, complete your details, and then click the "Send" button.

Price of the products:

All prices displayed on the website are in RON and include VAT. The offers and products presented on the site https://www.luvshop.ro/ are available within the limits of stock. The prices of the products displayed on the site may be changed without prior notice.

7. RETURN POLICY
GOODS/SERVICES AND CUSTOMERS/BUYERS FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

Individual customers can request the return of products that have already been ordered and delivered within a maximum of 14 calendar days from receipt. To do this, please provide us with your name, address, and order number, thus ensuring a smooth return process. The return request must be made in writing, via email or fax, stating the reason for the return and the return method.

Returned products will only be accepted by LUVIMIXT IMPEX if the following conditions are met:

1. The products are sealed in their original packaging, and in the same condition as they were at the time of delivery to you; this check will be performed in the LUVIMIXT IMPEX warehouses upon receipt of the return. The packaging should not be scratched, torn, or deformed;

2. The delivery of the products includes a warranty certificate (in original form) where applicable;

3. All costs for transporting returned products to the LUVIMIXT IMPEX warehouse are to be covered exclusively by you. The return fee will be equal to the original delivery fee. If the buyer does not pay for this transport at the time of return, LUVIMIXT IMPEX reserves the right to deduct the transportation costs from the value of the products being returned.

If a return is accepted, LUVIMIXT IMPEX will issue a "credit note" invoice in accordance with the applicable legal provisions when the products are received at the warehouse. Within a maximum of 30 calendar days from the reception of the products at the LUVIMIXT IMPEX warehouse, the value of the products will be refunded to the buyer according to the terms of this document.

Refund of amounts from the return service will be made under the following conditions:

1. For amounts paid by credit card or bank transfer, the refund will be made by bank transfer to the account from which the payment was made or to the account indicated by the customer in the return request;

Attention!

Products that are brought only following a special order cannot be returned.

8. CONFIDENTIALITY

8.1 Information of any kind provided by the Buyer/Customer to the Seller will remain the property of the seller.

8.2 No public statement, promotion, press release, or any other form of disclosure to third parties will be made by the Buyer/Customer regarding the Order/Contract without the prior written consent of the Seller.

8.3 By sending information or materials through this site, you give the Seller unrestricted and irrevocable access to this information, the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own purposes, any ideas, concepts, know-how, or techniques you transmit via the Site.

8.4 By registering in the LUVIMIXT IMPEX database, the Customer/Buyer gives their explicit consent, within the limits of the applicable legislation, to be contacted by third parties, LUVIMIXT IMPEX partners, marketing service providers, state agencies, government bodies, or insurance associations, when the legislation requires it, and by other companies with which LUVIMIXT IMPEX may develop joint market programs for Goods and/or Services, etc.

9. ADVERTISING

9.1 LUVIMIXT IMPEX newsletters are sent via specialized and approved partners of LUVIMIXT IMPEX. This ensures the confidentiality and security of the information.

9.2 When the Client creates an Account on the Site, they have the option to express their consent to receive Newsletters. The option regarding the consent given by the Client can be modified at any time by contacting LUVIMIXT IMPEX in this regard or by using the Unsubscribe link in the body of the Newsletter.

9.3 The Client or Purchaser can unsubscribe from receiving the Newsletter at any time by using the dedicated unsubscribe link in any Newsletter.

9.4 Unsubscribing from receiving Newsletters does not imply withdrawing consent for this Document.

10. BILLING – PAYMENT

10.1 The prices of Goods and Services displayed on the site https://www.luvshop.ro/ include VAT according to current legislation.

10.2 The price, payment method, and payment term are specified in the order confirmation, either in the email sent by an operator or by phone by a representative of the Seller. The Seller will issue an invoice to the Purchaser for the Goods/Services delivered, and the Purchaser is obliged to provide all necessary information for the invoice issuance according to current legislation.

10.3 The Seller is not responsible for incorrect billing information provided by the Purchaser.

10.4 The Seller will send the Purchaser the invoice for the Order containing Goods and/or Services sold by LUVIMIXT IMPEX either in physical format attached to the parcel with the ordered products or electronically by email to the email address provided by the Purchaser in their Account.

10.5 For accurate communication of the invoice related to the Order, the Purchaser has the obligation to update their Account data whenever necessary and to access the information and documents related to each Order in their Account.

10.6 By placing the Order, the Purchaser expresses their consent to receive invoices in electronic format by sending them via email to the email address mentioned in their Account.

10.7 In case this information is not provided within 48 (forty-eight) hours by email, please notify us about this aspect at: office@luvshop.ro

10.8 For payment by card, the payment card details of the Client/User/Purchaser will not be accessible to LUVIMIXT IMPEX nor will they be stored by the Seller or by the payment processor integrated into the Site, but only by the transaction authorization institution or another authorized entity to provide card identification data storage services, whose identity the Client/User/Purchaser will be informed of before entering their details.

10.9 In certain cases, for maintaining the security of Transactions, when registering the Order, the Purchaser will be asked to authorize the payment by re-entering the password of their Account or by using the fingerprint on mobile devices that have this feature.

10.10 For security reasons of Transactions, the Client/User/Purchaser is advised not to remain logged into the site and not to set the automatic login option on mobile devices. The disclosure of the account password is not allowed, and it is recommended to use a strong password (e.g., it should contain at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters).

11. DELIVERY OF GOODS

11.1 The Seller undertakes to deliver the goods in a door-to-door courier system to the Purchaser, either by its own couriers or by pickup from the LUVIMIXT IMPEX premises, according to the Client’s choice.

11.2 The Seller will ensure the proper packaging of the Goods and will provide the accompanying documents – transport notes (AWB/shipping notice).

11.3 The Seller will deliver the Goods and/or Services only within the territory of Romania.

11.4 The order dispatch time to clients is 2-3 working days.

12. ADVANCES

12.1 Products paid with an advance that are part of Special Orders are subject to Art. 16, point d. of OUG 34/2014 with subsequent amendments, Law no. 157 of June 22, 2015: the supply of products manufactured according to specifications presented by the consumer or clearly personalized and are considered products for which the right of return cannot be invoked.

13. WARRANTIES

13.1 All goods sold by LUVIMIXT IMPEX (except for resealed items) are covered by warranty conditions according to current legislation and the commercial policies of the manufacturers. The goods are new (except for resealed ones), in their original packaging, and come from authorized sources of each manufacturer.

13.2 For the Goods sold and delivered by LUVIMIXT IMPEX, warranty/compliance certificates are either issued directly by the manufacturer or by the importers.

13.3 Warranties may be provided along with products in the package or electronically after delivery of the goods. In both cases, the warranty is valid from the delivery date.

13.4 If the warranty was not transmitted either physically or electronically within 48 (forty-eight) hours from delivery, please notify us about this issue either by email at office@luvshop.ro.

13.5 In the case of warranty certificates issued by manufacturers or importers, the defective product during the warranty period must be presented directly to the nearest service center mentioned in the certificate. This manufacturer-authorized center will take full responsibility for the warranty resolution. The lack of the warranty certificate for the Product must be reported within a maximum of 48 (forty-eight) hours after receiving the products, according to the specifications in point 12.4.

14. TRANSFER OF PROPERTY OF GOODS

14.1 Ownership of the goods will be transferred upon delivery, after payment is made by the Purchaser at the location specified in the Order, with delivery meaning the signing of the transport document provided by the courier or signing for receipt on the invoice, in case the delivery is made by the Seller’s personnel. According to Art. 20 of OUG 34/2014 with amendments to Law no. 157/22.06.2015, the risk of damage or loss of the product is transferred to the consumer when they or a third party designated by them, other than the carrier, physically take possession of the products.

15. LIABILITY

15.1 The Seller cannot be held responsible for any damages that the Purchaser or any third party may suffer as a result of the Seller’s fulfillment of its obligations under the Order or for damages resulting from the use of Goods and Services after delivery, especially for their loss.

15.2 By creating and using the Account, the Client/User/Purchaser assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing the access to their Account. As permitted by current legislation, they are responsible for any activity conducted through their Account.

15.3 By creating the Account and/or using the Content and/or placing Orders, the Client/User/Purchaser explicitly and unequivocally accepts the Terms and Conditions of the Site in their latest updated version, communicated within the Site, at the time the Account was created and/or the content was used and/or the order was placed.

15.4 After creating the Account, the use of the Content is equivalent to accepting the changes made to the Site’s Terms and Conditions and/or the updated versions of the Terms and Conditions of the Site.

15.5 The Terms and Conditions of the Site can be modified at any time by LUVIMIXT IMPEX, and they are binding for Clients/Users/Purchasers from the moment they are displayed on the Site. Acceptance of the Site’s Terms and Conditions is confirmed by checking the corresponding checkbox on the Site and/or by sending the Order and/or making an online payment.

16. POSTING REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS

Posting Reviews, Comments, Questions, and Answers can be done by Users/Clients/Purchasers in the “Customer Questions and Answers” and “Reviews” sections. The information posted can be both positive and negative, referring to the characteristics and usage of a product or service.

When posting a specific Review/Comment/Question/Answer on the Site, Users/Clients/Purchasers grant the Seller an exclusive, perpetual, irrevocable, unlimited territorial license and allow the Seller to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.

Each User/Client/Purchaser, when posting a Review/Comment/Question/Answer, agrees to follow the following rules:

16.1 To refer only to the characteristics and/or usage of a specific product or service, avoiding information about aspects that may change (price or promotional offers) or details related to the Order process; 16.2 To use only the Romanian language. Words or expressions not considered Romanian but widely used in the related field are also allowed; 16.3 To use appropriate, non-offensive language, avoiding terms that may insult or affect any other User/Client/Purchaser; 16.4 To ensure that the information they provide is realistic, correct, non-deceptive, and complies with applicable laws, respecting the rights of others, including copyrights, trademarks, licenses, or other property, publicity, or privacy rights; 16.5 To use this feature only to communicate or obtain additional details about a specific product or service from the Site without referring to other companies promoting the sale and purchase of products or services; 16.6 Not to provide or request any personal information (contact details, delivery or home address, phone numbers, email addresses, names, etc.) or any other information that could lead to the disclosure of personal data; 16.7 Not to post information or details about URLs (links) from other commercial sites conducting the same commercial activity as the Seller; 16.8 Not to attempt to defraud the services provided by the Seller or post Reviews/Comments/Questions/Answers containing advertising material; 16.9 Not to use the Review/Comment/Question/Answer as a means of communication with the Seller, in which case the Seller is not obliged to provide an answer. For questions or answers addressed to the Seller, they can be directed to the Contact Form or by email at office@luvshop.ro.